pkrsalot Privacy Policy – How We Handle Your Personal Data

1. Introduction

This Privacy Policy describes how pkrsalot collects, uses, stores and protects the personal information of players who register on or use the pkrsalot platform at pkrsalot.bet. It applies to all residents and users in Pakistan and elsewhere who interact with our platform.

At pkrsalot, we treat privacy as a genuine responsibility rather than a legal formality. Pakistani players trust us with their names, contact details and financial information when they deposit and withdraw in PKR. That trust is not something we take lightly. This policy is written in plain language so you understand exactly how your information is handled – not buried in legal jargon that nobody reads.

By creating a pkrsalot account and using our platform, you confirm that you have read this Privacy Policy and agree to the collection and use of your information as described here. If you have any questions, our privacy team is available at support@pkrsalot.bet.

2. Data Controller

The data controller responsible for your personal information is the legal entity operating pkrsalot.bet. As data controller, pkrsalot determines the purposes for which your personal data is processed and the means by which that processing takes place.

pkrsalot operates under a valid international gaming licence and complies with the data protection obligations imposed by that licence. For all data-related enquiries, the primary point of contact is our privacy team:

3. Personal Data We Collect

pkrsalot collects different categories of personal data depending on how you interact with the platform. The table below summarises what we collect and why.

pkrsalot does not collect sensitive personal data such as biometric information, religious beliefs, health records or political opinions.

4. How We Collect Your Data

pkrsalot collects your personal data through several channels. Understanding these helps you see where your information comes from at each point of interaction with our platform.

4.1 Directly From You

The majority of data pkrsalot holds about you comes directly from you. When you register an account, you provide your name, email address, date of birth and mobile number. When you deposit or withdraw funds, you provide your payment method details. When you submit a KYC document, you provide the information on that document. When you contact support, you provide the details of your enquiry.

4.2 Automatically During Your Visit

When you visit pkrsalot, our servers automatically log certain technical data including your IP address, the device and browser you are using, the pages you visit, how long you spend on each page and any errors you encounter. This data is collected through server logs, cookies and similar tracking technologies. It helps pkrsalot improve the platform's performance and identify security issues.

4.3 From Third-Party Payment Processors

When you deposit or withdraw via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT or card, our payment processing partners share confirmation data with pkrsalot – including transaction reference numbers, timestamps and confirmation of account ownership. pkrsalot does not receive your full payment credentials from these processors; only the data needed to confirm that a transaction has been completed successfully.

4.4 From Anti-Fraud and AML Services

pkrsalot uses third-party services to screen transactions and verify identities as part of our anti-money-laundering obligations. These services may share risk scores, identity match results and flagging information with pkrsalot. This data is processed solely for compliance and fraud prevention purposes.

5. How pkrsalot Uses Your Data

Every piece of data pkrsalot holds about you has a specific, documented purpose. We do not collect data to accumulate it. Here is what we use your data for:

• Account Management: Creating and maintaining your pkrsalot account, verifying your identity and enabling you to log in securely.
• Payment Processing: Processing your PKR deposits and withdrawals via Easypaisa, JazzCash and other accepted methods. Matching payments to accounts and resolving transaction disputes.
• Game Delivery: Running the games you play, recording your bets and winnings, calculating payouts and maintaining your game history.
• Bonus and Promotion Administration: Tracking wagering progress on bonuses, verifying eligibility for promotions and preventing bonus abuse across multiple accounts.
• Legal and Regulatory Compliance: Conducting KYC identity verification, fulfilling anti-money-laundering (AML) obligations and responding to lawful requests from regulatory authorities.
• Fraud and Security: Detecting and preventing unauthorised access, fraudulent transactions, collusion and bot activity on the platform.
• Responsible Gaming: Monitoring play patterns that may indicate problem gambling behaviour and proactively offering support tools or intervention where appropriate.
• Customer Support: Responding to your queries, complaints and requests via live chat and email.
• Platform Improvement: Analysing aggregated, anonymised usage data to identify areas for improvement in the pkrsalot platform interface and game offering.
• Marketing Communications: Sending you relevant promotional offers, bonus notifications and platform updates by email or SMS – but only with your consent, and you can opt out at any time.

6. Legal Basis for Processing

pkrsalot processes your personal data under one or more of the following legal bases, depending on the activity:

• Contract Performance: Processing your data to operate your account, process payments and deliver the services you signed up for. Without this processing, pkrsalot cannot provide its services.
• Legal Obligation: KYC verification, AML screening and regulatory reporting are legal requirements under pkrsalot's operating licence. We must process your data to meet these obligations.
• Legitimate Interests: Fraud detection, platform security and responsible gaming monitoring are conducted on the basis of pkrsalot's legitimate interest in operating a safe, compliant and sustainable platform. These interests have been balanced against your privacy rights and do not override them.
• Consent: Marketing communications and optional personalisation features are processed on the basis of your explicit consent. You can withdraw consent at any time without affecting the validity of prior processing.

7. Who We Share Your Data With

pkrsalot does not sell your personal data. We share your data only with third parties where it is necessary to provide the pkrsalot service or comply with legal obligations. Every third party we share data with is bound by confidentiality obligations and data protection agreements.

7.1 Payment Processors

To process your PKR deposits and withdrawals, pkrsalot shares necessary transaction data with payment partners including Easypaisa, JazzCash, NayaPay, SadaPay and card processing networks. These processors receive only the minimum data required to execute the transaction.

7.2 Identity and AML Verification Services

pkrsalot uses licensed third-party identity verification and AML screening services to meet its regulatory obligations. These providers process your name, date of birth, document details and other identity data solely to conduct the verification check. They do not retain or repurpose your data for their own commercial ends.

7.3 Technology and Infrastructure Providers

pkrsalot relies on cloud hosting, content delivery and security service providers to operate the platform. These providers process technical data (server logs, session data, IP addresses) in the course of providing their services to pkrsalot.

7.4 Game Content Providers

Live dealer games and certain online slots on pkrsalot are provided by third-party game studios. These providers may receive anonymised session data for the purpose of game performance and RNG audit purposes. They do not receive your name, payment details or contact information.

7.5 Legal and Regulatory Authorities

pkrsalot will disclose your personal data to law enforcement agencies, regulatory authorities or courts where required by law, valid legal process or as necessary to protect the rights, property or safety of pkrsalot, its players or the public.

8. Cookies and Tracking Technologies

pkrsalot uses cookies and similar technologies to operate the platform, improve user experience and gather analytics. Here is what each type of cookie does:

• Essential Cookies: Required for the platform to function. They enable login sessions, remember your language preference and maintain your cart/bet slip. These cannot be disabled without breaking the platform.
• Analytics Cookies: Used to understand how players navigate the platform in aggregate – which pages are most visited, where users drop off and how long sessions last. Data is anonymised before analysis.
• Security Cookies: Used to detect fraud signals and verify that actions (like withdrawals) are initiated by a legitimate logged-in user rather than a bot or third party.
• Preference Cookies: Store your display settings, game lobby filters and notification preferences so you do not have to reset them each session.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from using pkrsalot effectively. Analytics and preference cookies can be disabled without affecting core functionality.

9. How Long We Keep Your Data

pkrsalot retains your personal data for as long as your account is active and for defined periods after account closure, as required by law or operational necessity.

• Active Account Data: Retained for the lifetime of your pkrsalot account plus 5 years after closure, to meet AML and regulatory record-keeping requirements.
• KYC Documents: Retained for 5 years after the end of the business relationship, in line with standard AML obligations.
• Transaction Records: Retained for 5 years from the date of each transaction for financial record-keeping and dispute resolution purposes.
• Support Communications: Retained for 2 years after the last interaction, or longer if a formal complaint or legal matter is in progress.
• Technical Logs: Retained for 12 months for security and fraud investigation purposes, then deleted.
• Marketing Consent Records: Retained for 3 years after consent is withdrawn, as proof that consent was properly managed.

When data is no longer required, pkrsalot securely deletes or anonymises it so it can no longer be linked to you as an individual.

10. How We Protect Your Data

pkrsalot implements technical and organisational security measures proportionate to the risks associated with processing your personal data. These include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and pkrsalot's servers.
• Encryption at rest for all databases containing personal and financial data.
• Role-based access controls ensuring that staff can only access personal data relevant to their specific function.
• Full audit logs of all staff access to customer personal data.
• Two-factor authentication available for all player accounts and mandatory for all administrative access.
• Regular penetration testing and vulnerability assessments by independent security specialists.
• Formal data breach response procedures, including notification to affected players and relevant authorities within 72 hours of detecting a breach that poses a risk to individual rights.

11. Your Privacy Rights

As a pkrsalot player, you have the following rights in relation to your personal data. All requests are processed free of charge within 30 days.

To exercise any of these rights, email support@pkrsalot.bet with the subject line "Privacy Request" and your account username. We will confirm receipt within 2 business days and complete your request within 30 days.

12. Children and Minors

pkrsalot is strictly an 18+ platform. We do not knowingly collect or process personal data from individuals under the age of 18. If pkrsalot becomes aware that a minor has registered an account or submitted personal data, we will immediately close the account and delete all associated data.

If you believe a minor in your household has created a pkrsalot account, please contact us immediately at support@pkrsalot.bet. We take underage access very seriously and will act promptly on all such reports. We also encourage parents and guardians to use parental control software to restrict access to online gambling platforms.

13. International Data Transfers

pkrsalot's servers and those of some of our third-party service providers may be located outside Pakistan. When your data is transferred internationally, pkrsalot ensures that appropriate safeguards are in place to protect it to a standard equivalent to the protections described in this policy.

Safeguards for international transfers may include contractual clauses that require receiving parties to protect your data, transfers to jurisdictions with recognised adequate data protection frameworks, or other appropriate legal mechanisms under applicable law.

If you would like more information about the specific safeguards applied to international transfers of your data, please contact our privacy team at support@pkrsalot.bet.

14. Changes to This Privacy Policy

pkrsalot may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or the platform itself. When we make changes, the updated policy will be published on this page with a revised effective date.

For material changes that significantly affect how we use your data, pkrsalot will notify you by email to your registered address or through a prominent notice on the platform before the change takes effect. For minor clarifications or corrections that do not change the substance of our data practices, the updated policy will simply be published without direct notification.

We encourage you to review this page periodically to stay informed about how pkrsalot handles your personal data. Your continued use of the platform after any changes have been published constitutes acceptance of the updated policy.

15. Contact Our Privacy Team

For any questions, concerns or requests relating to this Privacy Policy or the personal data pkrsalot holds about you, please get in touch through the following channels:

pkrsalot takes all privacy concerns seriously. If you are not satisfied with our response, you have the right to escalate your complaint to the data protection supervisory authority in the jurisdiction where you are located or where pkrsalot is licensed to operate. Contact details for the relevant authority are available upon request.